Technical support requests can be submitted via email to tickets@acadio.com. 

To ensure that we provide you with the best support possible, there are several items we ask for when you submit a support request:

  1. User account ID and email address.
  2. A screenshot that displays the entire platform, including the URL of the page where the issue is occurring.
  3. A description of the issue you’re experiencing and any relevant details.
  4. What action/steps were you trying to take? What was the result? Have you experienced this issue before? Did you encounter any error messages?
  5. Attach any relevant files, such as HAR files, screenshots, videos, documents, SCORM, or Zip files.