Connect your SMTP service to send system emails—like onboarding messages and password resets—from an email address on your own domain. Sending from your domain reinforces your brand and can improve email open and click-through rates. If you don’t connect SMTP, system emails will be sent automatically from support@acadio.com.
Configuring system emails
Follow the steps below to connect your SMTP service to Acadio:
- Select Settings from the main menu and then select Email Settings
- Enter the from address in the From field, and the name of the sender in the From Name field (this is the email address and name your users will see)
- Enter information from your SMTP service for the following fields:
- Host - The server that your email client (like Sendgrid, ConstantContact, Keap, or MailChimp) connects to when you send an email.
- Port - The communication endpoint that facilitates the transfer of emails. Ports 587 and 465 are designed for encrypted email transmission, offering enhanced security and compliance with modern standards.
- User - The username used to authenticate with an SMTP server when sending emails.
- Password - The password used to authenticate with an SMTP server when sending emails.
- The user and password can typically be found in your SMTP account settings or documentation.
- The user and password can typically be found in your SMTP account settings or documentation.
- Host - The server that your email client (like Sendgrid, ConstantContact, Keap, or MailChimp) connects to when you send an email.
- When finished, click Save.
IMPORTANT: The From email address should be a valid, verified address on your domain. Ensure your domain has properly configured SPF, DKIM, and DMARC records to maximize deliverability and prevent emails from being marked as spam.
Designing system emails
Once you’ve configured Acadio to send system emails through your SMTP service, go to the Design tab to preview and customize the email template. From here, you can update or remove the header image, while colors and styles automatically match your platform’s theme settings.
Sending a test email
To see what a system email looks like in your email client, select the Send Test tab. Then, click the Send Test Email button. The email will be sent to the email address associated with your Acadio admin account.
