Connect your SMTP service to send system emails, such as onboarding and password reset emails, from your an email address registered to your domain. Sending from your domain allows learners to recognize your brand and leads to higher open and click-through rates. If you do not connect your SMTP service, system emails will automatically be sent from support@acadio.com. 

Configuring System Emails

Follow the steps below to connect your SMTP service to Acadio:

  1. Select Settings from the main menu and then select Email Settings
  2. Enter information from your SMTP service for the following fields: 
    • Host - The server that your email client (like Sendgrid, ConstantContact, Keap, or MailChimp) connects to when you send an email. 
    • Port - The communication endpoint that facilitates the transfer of emails. Ports 587 and 465 are designed for encrypted email transmission, offering enhanced security and compliance with modern standards. 
    • User - The username used to authenticate with an SMTP server when sending emails. 
    • Password - The password used to authenticate with an SMTP server when sending emails. 

      This information can typically be found in your SMTP account settings or documentation. 
  3. When finished, click Save.

Designing System Emails

After configuring Acadio to send system emails from your SMTP service, click the Design tab to preview and edit the template. From this screen, you can replace or remove the header image. The colors and styles used are based on the platform theme settings. 

Sending a test email

To see what a system email looks like in your email client, select the Send Test tab. Then, click the Send Test Email button. The email will be sent to the email address associated with your Acadio admin account.